Frequently Asked Questions
Please read our FAQ before sending us a message.
For all orders we will be free of US domestic shipping.
There are 3 ways to pay at twinklestar
– Method 1: Use mastercard
– Method 2: Via Paypal payment gateway
Transportation time from our warehouse to customers in the period of 15-25 days. If after 30 days the customer does not receive the product, we will refund the money and send a 20% discount coupon instead of our apology.
All customer information will be kept strictly confidential and we will not disclose any customer information to third parties. In addition, the payment information of customers will be completely secure when payment via paypal.
After receiving the customer’s order we will send the confirmation email and schedule the delivery to the customer. If you have any other inquiries please email [email protected]
For all orders we send a self-signed invoice with a purchase confirmation email.
In case the product is not the same as the description, broken or over 30 days of shipping, we will give the total amount of money to customers with apologies and a 20% discount for the next purchase.